AgentOps / Business services / IT services and MSPs
AgentOps for IT services firms and MSPs
We drive down operating costs and make your team more efficient by handing the repeat work to AI agents, one area at a time, starting with a guaranteed pilot.
Your techs should be fixing hard problems. Instead they're sorting tickets, chasing details and writing reports. We hand that repeat work to AI agent pods, one area at a time.
Use this if you run an MSP or IT services firm, your help desk is full of repeat tickets, and you want to add clients without adding techs at the same pace.
In one short call, we map every department, find your 3 biggest time drains, and show what fixing them is worth. Free, and yours to keep.
What you do with the time back
The agents take the repeat work. You decide what your team does next.
Win 1
Grow without hiring
Add clients and seats with the same team. The pods take the repeat tickets and billing checks.
Win 2
Move good people up
Techs spend their time on projects, security and hard problems.
Win 3
Reshape the team over time
As pods take the repeat work, you decide how to shape the team. On your own schedule.
By department
The repeat work we hand off
This is the work that eats the week in most it services and msps. Your Hand-Off Map finds your biggest drains.
Help desk
- Sort, tag and route tickets
- Gather details before a tech picks up
- Walk users through common fixes from your runbooks
- Write ticket notes and close-outs
Alerts and monitoring
- Group duplicate alerts
- Open tickets with the right details
- Run approved fix steps
User setup
- Set up and remove user accounts, with approval
- Track hardware and assignments
Billing
- Match license and seat counts to invoices
- Build invoices from agreements and tickets
- Chase late payments
Account management
- Prep quarterly review decks
- Send renewal and warranty reminders
Reporting
- Build service level reports
- Build ticket trend reports
Your people keep the judgment calls. Agents do the repeat steps and hand anything unusual to a person.
Example first pods
Each pod is built around one set of work it runs from start to finish. Your agent division grows pod by pod, beside your team.
to clients, growth and problems only people can solve
Example only. Your Hand-Off Map picks your real first pod.
Step 1
Start with the Pilot
One pod goes live in about 30 days. The before-and-after measure is agreed up front.
Step 2
One pod, one set of work
Each pod runs one set of work from start to finish, and logs every step.
Step 3
Add the next pod
When the first pod proves itself, we add the next one from your plan.
Step 4
Your division takes shape
Pod by pod, they add up to a second division that works beside your team.
Systems
Works with the tools you already use
Common systems we see in this field. No need to switch.
- ConnectWise PSA
- Autotask
- HaloPSA
- Kaseya
- NinjaOne
- N-able
- IT Glue
- Microsoft 365 admin
- Pax8
- QuickBooks
We check first. Your free Hand-Off Map checks every system you use: can we connect, and can we automate? If the answer is no, we say so and pick a different first pod.
Enterprise value
What it means for your company's value
MSP buyers look at recurring revenue, margin per seat and how well service scales.
Pods that take repeat tickets and billing checks lift margin per seat. They let the same team serve more clients. That shows up in what a buyer will pay.
Every pod is tracked against a before-and-after measure, so the gain is written down, not guessed.
Start free
See what you can hand off first. Free.
Use this if you want to know which department to hand to AI agents first, what its bottleneck costs you each month and whether it's safe to start.
What you get
- 1Every department, scannedThe biggest bottleneck in each one, and the systems it runs on.
- 2Hours and dollarsWhat each bottleneck costs you each month, and what fixing it could add to EBITDA and company value. Shown as estimates.
- 3Your top 3 hand-offsRanked on a simple value-vs-ease chart, so your first pick is clear.
- 4A yes or no for every systemOur Tech Check covers tools like ConnectWise PSA, Autotask, HaloPSA, Kaseya and more. Can we connect? Can we automate?
- 5A security snapshotGreen, yellow or red: where your data lives, who can reach it and what stays with a person.
- 6A 30-day pilot planFor your first pick, with the before-and-after measure agreed up front. Ready to approve.
- 7A one-page board summaryForward it to your board, partners or investors as is.
- 83 quick winsThings your team can do this week, without us.
- 9The cost of waitingWhat each month of not fixing the bottleneck costs you.
How to get it
- Fill in a short formTell us about your departments, the work that eats their week and the systems you use.
- Have one short callWe walk through each department: where the hours go and what the work runs on. No logins needed.
- Get your mapYour Hand-Off Map comes to you after the call. It's yours to keep.
Free, and yours to keep. No obligation.
Want a full security review too? Ask about the Security Assessment add-on on your call.
Request your Hand-Off Map
Pick a time for your short call, then fill in the short form.
Questions
Will agents get admin access to client systems?
Only what you approve. The security snapshot rates access, and high-risk actions stay with a tech.
We already have automation in our RMM. Is this different?
Yes. Scripts run one step. A pod runs a full set of work, like a ticket from intake to close-out notes, and works across your tools.
Other industries
Same approach, built around different work. See how AgentOps works.
Industry
Business services
Accounting, staffing, insurance, legal, agencies, IT, engineering and logistics.
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