AgentOps / SaaS
AgentOps for SaaS companies
We drive down operating costs and make your team more efficient by handing the repeat work to AI agents, one area at a time, starting with a guaranteed pilot.
Your software scales. Your support, onboarding and billing teams often don't. We hand the repeat work to AI agent pods, one area at a time, so each new customer doesn't mean a new hire.
Use this if you run a software company, your support queue, onboarding and renewals grow with every customer, and you want better margins without slowing growth.
In one short call, we map every department, find your 3 biggest time drains, and show what fixing them is worth. Free, and yours to keep.
What you do with the time back
The agents take the repeat work. You decide what your team does next.
Win 1
Grow without hiring
Add customers without adding support and billing staff at the same pace. The pods take the extra tickets and follow-ups.
Win 2
Move good people up
Your support and success teams spend time on big accounts, product feedback and saving customers.
Win 3
Reshape the team over time
As pods take over, you choose which roles to keep, change or grow. On your own schedule.
By department
The repeat work we hand off
This is the work that eats the week in most saas companies. Your Hand-Off Map finds your biggest drains.
Support
- Sort and tag tickets
- Answer how-to questions from your help docs
- Collect details before a hand-off to engineering
- Update customers on known bugs
Onboarding and customer success
- Send setup steps and check progress
- Flag accounts that stop logging in
- Prep notes before check-in calls
Renewals and churn saves
- List renewals coming up
- Flag at-risk accounts when use drops
- Draft renewal quotes for a person to OK
Billing
- Chase failed card payments
- Answer invoice questions
- Handle plan changes with approval
Sales development
- Research target accounts
- Find the right contacts
- Draft first emails for a rep to check
- Log activity in the CRM
Finance and reporting
- Build the monthly revenue and churn report
- Tie the billing system to the books
- Prep the board report pack
Your people keep the judgment calls. Agents do the repeat steps and hand anything unusual to a person.
Example first pods
Each pod is built around one set of work it runs from start to finish. Your agent division grows pod by pod, beside your team.
to clients, growth and problems only people can solve
Example only. Your Hand-Off Map picks your real first pod.
Step 1
Start with the Pilot
One pod goes live in about 30 days. The before-and-after measure is agreed up front.
Step 2
One pod, one set of work
Each pod runs one set of work from start to finish, and logs every step.
Step 3
Add the next pod
When the first pod proves itself, we add the next one from your plan.
Step 4
Your division takes shape
Pod by pod, they add up to a second division that works beside your team.
Systems
Works with the tools you already use
Common systems we see in this field. No need to switch.
- Zendesk
- Intercom
- Salesforce
- HubSpot
- Stripe
- Chargebee
- Jira
- Slack
- Customer success tools
- Product usage data
- QuickBooks or NetSuite
- LinkedIn Sales Navigator
We check first. Your free Hand-Off Map checks every system you use: can we connect, and can we automate? If the answer is no, we say so and pick a different first pod.
Enterprise value
What it means for your company's value
SaaS buyers look closely at how many customers stay and how much it costs to serve them.
Pods that lower support cost per customer, catch churn early and recover failed payments can help on both. Steadier renewals and better margin show up in what a buyer will pay.
Every pod is tracked against a before-and-after measure, so the gain is written down, not guessed.
Start free
See what you can hand off first. Free.
Use this if you want to know which department to hand to AI agents first, what its bottleneck costs you each month and whether it's safe to start.
What you get
- 1Every department, scannedThe biggest bottleneck in each one, and the systems it runs on.
- 2Hours and dollarsWhat each bottleneck costs you each month, and what fixing it could add to EBITDA and company value. Shown as estimates.
- 3Your top 3 hand-offsRanked on a simple value-vs-ease chart, so your first pick is clear.
- 4A yes or no for every systemOur Tech Check covers tools like Zendesk, Intercom, Salesforce, HubSpot and more. Can we connect? Can we automate?
- 5A security snapshotGreen, yellow or red: where your data lives, who can reach it and what stays with a person.
- 6A 30-day pilot planFor your first pick, with the before-and-after measure agreed up front. Ready to approve.
- 7A one-page board summaryForward it to your board, partners or investors as is.
- 83 quick winsThings your team can do this week, without us.
- 9The cost of waitingWhat each month of not fixing the bottleneck costs you.
How to get it
- Fill in a short formTell us about your departments, the work that eats their week and the systems you use.
- Have one short callWe walk through each department: where the hours go and what the work runs on. No logins needed.
- Get your mapYour Hand-Off Map comes to you after the call. It's yours to keep.
Free, and yours to keep. No obligation.
Want a full security review too? Ask about the Security Assessment add-on on your call.
Request your Hand-Off Map
Pick a time for your short call, then fill in the short form.
Questions
We already have an AI chatbot. Is this different?
Yes. A chatbot answers questions. A pod runs a full set of work from start to finish, like a billing follow-up, and logs every step.
Will this pull our engineers off the product?
No. We set up and run the pods. Your team approves access and the rules.
Is customer data safe?
Your Hand-Off Map includes a security snapshot. It shows where data lives, who can reach it and what stays with a person.
Other industries
Same approach, built around different work. See how AgentOps works.
Industry
Business services
Accounting, staffing, insurance, legal, agencies, IT, engineering and logistics.
See the page →